Refunds,
made clear.

Digital purchases

For a successfully delivered digital product, we do not offer refunds for a change of mind. Please review the product’s contents and installation requirements before buying.

This proposed rule does not exclude refunds or other remedies required by applicable law.

Problems with your order

If your package is not delivered, is materially defective or differs from its description, contact Support for review. Report duplicate charges too.

We will review the issue and provide the remedy required by applicable law, which may include a refund. A support response or coupon does not replace a legally required refund.

Optional goodwill coupons

We may, at our discretion, offer a discount coupon for a future OrvenWorks product as a goodwill gesture. Any value, validity and conditions will be stated with the offer.

A coupon is optional, not automatically owed, and is not a substitute for your applicable legal rights.

Getting help

Provide your order reference, a short description of the problem and, where useful, a redacted screenshot. Do not send passwords, full payment-card details or private customer data.

Contact [email protected] through Support. The 30-day included-help period does not limit order-problem reports or applicable legal remedies. Refund handling and processing times still need approval; no refund or coupon is processed through this staging preview.

See the Terms draft and Privacy notice. This policy’s effective date is pending final review.